3rd October Friday
I had no idea what day it was, I didn’t even know that it was the end of a week. There were two dressers to finish, and even time to start a small project, but other than that, it was an ordinary day.
I was thinking about doing a rant, something I do when nothing happens, but I thought, no, my reader doesn’t want to wade through my rants.
So I looked around, looked up the road, and down, there was absolutely nothing going on.
Okay Kelli had to go and collect some supplements that she had run out of, so nothing of interest there.
So, Avid Technology, what a bloody shower they are. I had a problem with Protools, my recording software. My gripe goes back years with them.
When I bought my first release from them it was great, you got a disc to upload and everything worked as it should, perfect.
A few years later, some bastard in head office had the idea to changing to licenses that you renewed every year, money grabbing buggers.
So when I bought a new laptop and tried to install the software I had bought, and was in my hand, a message came up to say it was old and would not load on my new laptop, so I would have to upgrade.
Now this company are difficult to work with, I don’t think there are any human beings working there, it’s all menus.
Somehow I did manage to talk with someone then, I explained I wanted to buy a license and not renew it every year, sure I would be locked in to that release, but for how I use it, it was fine for me.
Roll forward a few years, well many years, I wanted to start using it again.
The conditions of using the software means you have to have a dongle, called ilok, this also had to be purchased and plugged into the laptop in order for the software to run.
Well, when I started using the laptop again a warning notice popped up telling me the ilok was not compatible with the software.
What the hell!
This started a journey that has driven me crazy, there is no number to call, just pages of frequently asked questions, none of which were anything like the problem I had. Eventually I found a page where you could open up a case, fill out the problem, and send it off hoping that there is someone, or something that will answer me.
Sure enough, after a couple of days I received a email reply, which didn’t seem to address the problem.
I wrote out my response and sent it off, only to have it bounce back with a note that the email address I sent it to wasn’t valid.
How can you run a bloody company when the customer service email doesn’t work, I tried every way possible to send the reply, but each time it’s rejected.
So I opened up another case explaining how I couldn’t respond to the previous case because the email didn’t work.
A short time later I got another reply asking for more details of the operating system I’m using, so I sent that off, only for the email to bounce back.
Now I’m at my wits end, I’ve been searching for a phone number, which I found, and called, only to receive an automated response that made no sense.
They even had the bloody nerve to send me a feedback form.
I filled that out, it was feedback from hell, maybe I was hoping that someone might read that, and try to contact me to grovel at my feet, I haven’t received anything yet.
Anyway, that was the rant I wasn’t going to have, but it goes on.